Privacy Policy | WinCraft

1. Introduction
This Privacy Policy provides detailed information for visitors and registered users of the win-craft-casino.com website regarding the collection, processing, storage, and protection of their personal data.
The processing of personal data provided during the use of the website is subject to the General Data Protection Regulation of the European Union (GDPR – 2016/679/EU) and applicable international regulations. By using the service, the user accepts all provisions of this Privacy Policy.

2. Data Controller Information
Data Controller: Casiworx N.V.
Registered Address: Groot Kwartierweg 10, Curaçao
Company Registration Number: 163922
Email: [email protected]
The data controller is responsible for the lawful and secure processing of personal data.

3. What Data We Collect
win-craft-casino.com may collect the following types of user data:

  • Full name
  • Email address
  • Date of birth
  • IP address and device information
  • Payment and withdrawal details
  • KYC documents (identity verification, proof of address)
  • Transaction history
  • Gameplay statistics and behavior
  • User settings and language preferences
  • Communications with customer support

4. Purpose of Data Processing
The purpose of data processing includes:

  • Enabling account functionality
  • Processing transactions
  • Providing promotions and bonus offers
  • Fulfilling legal obligations (KYC, AML)
  • Offering technical and customer support
  • Maintaining system security
  • Statistical and analytical purposes

Data is not used for profiling or automated decision-making with legal effect.

5. Data Storage and Retention Period
Personal data is stored for the following periods:

  • Account data: during the account’s active period
  • Payment data: 7 years
  • KYC documents: 5 years
  • Communications: max. 2 years
  • Cookie data: max. 12 months

After the above periods, data is automatically deleted or anonymized.

6. Data Sharing with Third Parties
Personal data may only be shared for the following purposes:

  • Payment processing partners
  • KYC verification providers
  • System administrators and hosting providers
  • Legal authorities (based on statutory obligation)

All partners have valid data protection agreements and comply with GDPR regulations.

7. User Rights
Users may request the following:

  • Access to their personal data
  • Rectification or completion of data
  • Deletion (“right to be forgotten”)
  • Restriction of data processing
  • Data portability to another provider
  • Objection to certain types of data processing

Requests must be sent to: [email protected]
Response time: 30 calendar days.

8. Cookie Management
The website uses cookies to:

  • Ensure core functionality
  • Measure visitor traffic and usage behavior
  • Display personalized content and offers

Detailed cookie information is provided in a separate document and can be managed in browser settings.

9. Protection of Minors
win-craft-casino.com does not allow registration or gambling by persons under the age of 18. Age verification is performed during registration and before withdrawal.
Recommended parental tools:

  • Qustodio, NetNanny, Norton Family
  • Device-level blocking
  • Supervision of browser history

10. Security Measures
We protect personal data using the following technical and organizational measures:

  • SSL/TLS encryption
  • Access control (authorized personnel only)
  • Data backup and recovery systems
  • Firewall and DDoS protection
  • Regular audits and internal checks

11. Legal Remedies
If you believe your personal data has been mishandled, the following options are available:

  • Submit a written complaint to the data controller
  • Report to the Curaçao data protection authority
  • Initiate civil proceedings in a competent court

All complaints are handled confidentially.

12. Contact
For questions, requests, or complaints:
Email: [email protected]
Live Chat: available 24/7
Data Protection Officer: available upon special request

13. Automated Data Processing
Certain platform features use algorithmic evaluation, such as:

  • Monitoring user activity
  • Personalizing promotional offers
  • Automatically updating VIP levels

Important: no automated decisions are made with legal effect (e.g. no payout denial based solely on automated decisions).

14. Policy Changes
This Privacy Policy may be updated due to:

  • New legal obligations
  • Technical system updates
  • Introduction of new services